Welcome to ServiceWorkerTrack (the "App"). We are committed to providing reliable and efficient support for all users. This Support Policy outlines how we handle support requests, response times, and the types of assistance we offer.

1. Support Services

We offer support services to assist users with technical issues, troubleshooting, and general inquiries related to the App. Our support includes:

• Assistance with account setup and authentication.
• Troubleshooting technical issues and app functionality problems.
• Guidance on using features within the app.
• Addressing billing and payment-related inquiries.
• Responding to general questions about the app’s policies and services.

2. Support Channels

Users can reach our support team through the following methods:

• Email: homer.hartage@agedcareguardian.com
• Phone: +1 321-251-2812
• Live Chat: Available on our website/app during support hours.

3. Support Hours

Our support team is available during the following hours:

• Monday – Friday:
• Weekend Support: Limited support available for urgent issues.

4. Response Times

We strive to respond to support requests within the following timeframes:

• General Inquiries: Within 24-48 hours.
• Technical Issues: Within 48-72 hours, depending on complexity.
• Urgent Issues: Prioritized response within 12-24 hours.
• Billing & Payment Queries: Within 3-5 business days.

5. User Responsibilities

To ensure efficient support, users are expected to:

• Provide accurate and detailed descriptions of issues.
• Include screenshots or error messages where applicable.
• Keep their account information secure and up to date.

6. Limitations of Support

Our support team is unable to assist with:

• Issues caused by third-party services or integrations.
• Modifications made by users that affect app functionality.
• Troubleshooting hardware or network-related problems outside of the app’s scope.

7. Service Level Agreements (SLA)

While we aim to resolve issues as quickly as possible, resolution times may vary depending on the complexity of the issue. We appreciate your patience and cooperation.

8. Escalation Process

If you are unsatisfied with the initial support response, you may request an escalation by contacting:

• Support Manager:
• Mailing Address: The Hartage Foundation Inc., PO Box 560245, Orlando, FL 32856, USA

7. Changes to This Support Policy

We may update this Support Policy periodically. Any changes will be reflected on this page with an updated "Effective Date." We encourage users to review this policy regularly.

For any further inquiries, please reach out to our support team.